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Request a Sub-Domain from ITS#

After the .gov executive order, NPL moved to using sub-domains for stand-alone sites like Limitless and NECAT. This is how to ask ITS for a sub-domain of nashville.gov and how to set it up in our web host, Pantheon.

Ask ITS for the Sub-Domain#

  1. Go to the ITS Sharepoint site: https://metronashville.sharepoint.com/sites/IMITS

  2. Select "submit a helpdesk ticket."

  3. In the right sidebar, choose the "DNS - I need something" link.

  4. Fill out the form.

  5. Business justification: Explain.
  6. Reported location: Main Library.
  7. DNS Entry Name: put in the sub-domain you want.
  8. Record Type: Other
  9. Internal / External: External
  10. WWW Entry: Yes

Verify Ownership in Pantheon#

  1. Add the sub-domain to Pantheon's domains tab for the site.

  2. Email ITS the TXT record that will prove ownership of the sub-domain.

  3. Once ITS adds the TXT record, go into Pantheon and click the "verify domain" button. See domain-redirects documentation for step-by-step details.

  4. After the TXT record is set up, Pantheon will set up HTTPS for us.

  5. Repeat the steps above for the sub-domain WITH www.