Skip to content

Troubleshooting#

Site is Down#

Check Bedework to see if it is up. If Bedework is out, restart. On D7 and early D8, we had an issue where a Bedework outage would bring down all pages that include a Bedework widget. That should not be the case in D9, but check anyway.

Connection to Pantheon Lost#

Troubleshooting terminal Error - No connection to Pantheon. Can occur when trying to communicate with pantheon over MetroWLAN.

  1. Turn Wi-Fi on/off, Test connection git fetch --all or ping
  2. Restart computer, test connection
  3. If no connection, try again in one hour.
  4. If connection is still out - contact ITS. Reference the initial reservation setup in ITS ticket IR442079 (2016)

Website Encountered an Unexpected Error#

Drupal throws a really generic error message when anything on the site goes wrong: "The website encountered an unexpected error. Please try again later."

There are times this generic error message is shown but it doesn’t always produce a log message, which is frustrating as it’s really hard to troubleshoot. Most of the time if there is no log entry it’s more or less related to a server error.

  • Most of the time after you see this error the best thing to do next is navigate to https://dev-npl-d8.pantheonsite.io/admin/reports/dblog.
  • On this page you will see all the recent log entries, you should see the fatal error at the top of this page if one has been thrown.

Local Environment Troubleshooting (Deprecated)#

See DDEV or Lando documentation, online.